These Terms of Service ("Terms") govern your use of RunTight, the maintenance management software operated at getruntight.com ("the Service"). The Service is provided by RunTight LLC, a Florida limited liability company ("RunTight," "we," "us," or "our"). These Terms are an agreement between you and RunTight LLC. By creating an account or using RunTight, you agree to these Terms.
1. THE SERVICE
RunTight is a cloud-based computerized maintenance management system (CMMS) designed for small manufacturers. The Service includes equipment tracking, preventive maintenance scheduling, work order management, parts inventory, and related features available through the web application and Progressive Web App (PWA).
2. ACCOUNTS
You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately at support@getruntight.com if you suspect unauthorized access.
The person who creates an organization account is the initial administrator. Administrators can invite team members and assign roles (Admin, Planner, Supervisor, Technician). The administrator is responsible for managing their team's access.
3. ACCEPTABLE USE
You agree not to:
- Use the Service for any unlawful purpose.
- Attempt to gain unauthorized access to other accounts or our systems.
- Interfere with or disrupt the Service.
- Reverse-engineer, decompile, or attempt to extract the source code.
- Resell or sublicense access to the Service without our written permission.
- Use the Service to store content unrelated to maintenance management.
- Upload malicious code, viruses, or harmful data.
We reserve the right to suspend or terminate accounts that violate these Terms.
4. YOUR DATA
You retain ownership of all data you enter into RunTight (equipment records, work orders, parts data, maintenance history, etc.). We do not claim ownership of your data.
You grant us a limited license to host, store, and process your data solely to provide and improve the Service. We will not access your data except to operate the Service, provide support you request, or comply with legal obligations.
You are responsible for the accuracy and legality of the data you enter. You should maintain your own backups of critical data. While we take reasonable precautions, we are not a backup service.
5. SERVICE AVAILABILITY
We aim to keep RunTight available and reliable, but we do not guarantee 100% uptime. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify you of planned downtime.
The offline PWA functionality allows basic use without an internet connection, but full functionality requires connectivity. Data entered offline will sync when your device reconnects.
6. PRICING AND PAYMENT
RunTight offers a Free plan and paid plans as described at getruntight.com/pricing. Each plan has its own features and usage limits (users, equipment, PM schedules).
Workspaces created before 12:00 a.m. US Eastern Time on September 29, 2026 are founding members. So is a workspace created within 30 days after that by an account registered before it. Founding membership belongs to the workspace: a workspace created later is not a founding member, even if the same people create it.
For as long as a founding member's workspace stays open under these Terms, its free plan keeps the usage limits and features it had on September 29, 2026. This does not stop us from changing or retiring a feature for every plan.
If you subscribe to Pro at the founding price, you keep that price while that subscription stays active on it, even if our prices change. The founding price ends, and is not offered again, if the subscription ends (including after payments fail) or is moved to another plan or billing period.
A new workspace may start with a free preview of a paid plan for a limited time. A preview needs no payment details. When it ends, the workspace continues on the Free plan unless you choose a paid plan.
Paid plans are billed in advance, monthly or yearly, through Stripe. Prices are in US Dollars and do not include taxes. Where we are required to collect sales or similar taxes, they are added to the price and shown on your invoice.
Paid plans renew automatically at the end of each billing period until you cancel. You can cancel at any time through the available billing controls. We aim to email you a reminder before a yearly plan renews.
You can change plans or billing period during a billing period. A move to a higher plan, a change that costs more per billing period, or any change away from the founding price is charged right away, less a credit for the unused time on your old plan, and takes effect once that payment succeeds. Any other change takes effect straight away, and the unused time on your old plan is credited to your account and applied to your future invoices. Changing between monthly and yearly billing starts a new billing period on the day of the change.
Payments are non-refundable, and account credit is not paid out. We do not give refunds for unused time in a billing period, including when you cancel. This does not apply to a charge we made in error, which we will refund, or where the law requires a refund.
We may change pricing with 30 days' notice. Price changes will not apply to your current billing period.
If payment fails, we will attempt to notify you and provide a reasonable grace period before restricting access to paid features.
7. CANCELLATION
You can cancel a paid subscription through the available billing controls. Account deletion requires a verified request. Upon paid-plan cancellation:
- Your access to paid features will continue through the end of the current billing period.
- You can request a data export before cancellation.
- You may submit a verified account-deletion request; we will provide the applicable timeline and identify records that must be retained for legal, security, fraud-prevention, or billing purposes.
We may also terminate or suspend your account if you violate these Terms, with notice where reasonable.
8. INTELLECTUAL PROPERTY
The RunTight software, design, logo, and documentation are owned by us and are protected by applicable intellectual property laws. These Terms do not grant you any rights to our trademarks or branding.
Your maintenance data, equipment records, and other content you create in RunTight remain yours.
9. LIMITATION OF LIABILITY
To the maximum extent permitted by law, RunTight LLC and its members, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or equipment downtime, arising from your use of or inability to use the Service.
Our total liability for any claim related to the Service is limited to the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.
RunTight is a tool to help manage maintenance workflows. It does not replace professional engineering judgment, safety protocols, or regulatory compliance. You are responsible for your own maintenance decisions and safety practices.
10. DISCLAIMER OF WARRANTIES
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected.
11. INDEMNIFICATION
You agree to indemnify and hold harmless RunTight LLC and its members, employees, and contractors from any claims, damages, or expenses arising from your use of the Service or your violation of these Terms.
12. CHANGES TO THESE TERMS
We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice in the application at least 30 days before the changes take effect. The version and effective date appear at the top of this document, and we may ask you to acknowledge a new version when you next sign in.
If you agreed to an earlier version of these Terms, this version applies to you from December 9, 2026. Until then, the version you agreed to still applies.
13. GOVERNING LAW
These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-law rules, and by applicable United States federal law. Any dispute arising from these Terms or the Service will be resolved exclusively in the state or federal courts located in Florida, and you and RunTight consent to the jurisdiction of those courts.
If you use the Service as a consumer and the law where you live gives you rights that cannot be waived by agreement, including the right to bring a claim in your local courts, nothing in these Terms takes those rights away.
14. CONTACT
Questions about these Terms may be sent to RunTight LLC at support@getruntight.com.